Banquet & Conference Services Manager

Company: DoubleTree by Hilton Manchester Downtown
Location: Manchester
Posted on: April 9, 2025

Job Description:

OverviewWe're seeking a hands-on, service-focused Banquet & Conference Services Manager to lead the execution of events ranging from elegant weddings to high-impact conferences and trade shows at the DoubleTree by Hilton Manchester Downtown-the only full-service hotel in Manchester and home to the largest amount of event and conference space in the entire state of New Hampshire, with over 65,000 square feet of versatile meeting space.What You'll DoIn this critical role, you'll be responsible for the full execution of Banquet Event Orders (BEOs) and serve as the operational leader for both banquet service and conference services, including all room setups, tradeshows, and exhibitions.Your responsibilities will include:Leading and supervising the banquet service and conference setup teamsOverseeing the setup and breakdown of events including banquets, meetings, and large-scale trade showsEnsuring all event spaces are properly staged according to BEOs and client expectationsWorking closely with Sales, Catering, and clients to ensure all logistics and last-minute changes are executed smoothlyParticipating in BEO, F&B, and operational meetings to stay ahead of event requirementsInspecting event spaces pre- and post-function to maintain standards and report maintenance issuesTraining, motivating, and holding team members accountable for high performance and service excellenceCollaborating with Engineering, Housekeeping, and AV partners to ensure seamless event supportTaking ownership of special projects and initiatives from the Assistant General ManagerWhat We're Looking ForA proven leader with 2+ years of banquet and/or conference services management experienceStrong operational knowledge of banquet service, conference setups, and tradeshow executionA natural problem-solver with a calm, solutions-focused approach to challengesExcellent organizational, time-management, and communication skillsExperience managing labor productivity, equipment care, and event timelinesA degree in Hospitality, F&B, or a related field is preferred-but equivalent experience is welcomeAvailability to work a flexible schedule including nights, weekends, and holidays based on event activityWhy Join Us?Be part of a dynamic, high-performing team at a property known for hosting major regional eventsEnjoy exceptional benefits including Hilton travel benefits, competitive compensation, and opportunities for advancementWork in a culture that values teamwork, professionalism, and service excellenceHelp shape events that make a lasting impact for clients and guests alikeResponsibilitiesPIdb1af9f882ec-25660-37355240

Keywords: DoubleTree by Hilton Manchester Downtown, Peabody , Banquet & Conference Services Manager, Executive , Manchester, Massachusetts